Returns and Refund Policy

At ROSSO, we stand behind the quality of our products and want you to shop with confidence. Please read the policy below carefully before submitting a return or refund request.

 

 

Return Window

We accept returns within 7 days of the item being delivered, as confirmed by tracking.

Requests made outside this period will not be accepted.

 

 

Eligibility for Returns

To be eligible for a return, items must meet all of the following conditions:

• Unused and in original condition
• Returned in original packaging, including all accessories and inserts
• Accompanied by a valid order number

We reserve the right to refuse returns that show signs of use, wear, or damage caused after delivery.

 

 

Refunds and Exchanges

Depending on the situation, we may offer:

• A refund, or
• An exchange for the same or equivalent item

The outcome will be determined after the item has been received and inspected.

Refunds, where approved, will be issued to the original payment method unless otherwise agreed.

 

 

Return Shipping

For change of mind returns, the buyer is responsible for return shipping costs.

We strongly recommend using a tracked shipping service, as ROSSO is not responsible for items lost in transit.

 

 

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us as soon as possible with clear photos and your order number.

If we agree the item is faulty or damaged:

• A replacement will be arranged
• Return shipping, if required, will be assessed on a case by case basis

Damage caused by misuse, normal wear, or incorrect handling is not considered a fault.

 

 

Sale Items

Sale or discounted items are not eligible for refunds or returns, unless required under Australian Consumer Law.

 

 

How to Request a Return

To start a return or report an issue, please email: sales@espressorosso.shop

Include your order number and a brief description of the issue. We will respond with next steps if the return is approved.